Last updated: January 10, 2025
Refund
Policy
Fair and transparent refund process. Your satisfaction is our priority.
24h
Processing Time
100%
Money-Back
24/7
Support
Quick Navigation
Refund Policy Overview
At PaygTopup, we strive for 100% customer satisfaction. If your top-up fails to deliver due to a technical issue, we offer a full money-back guarantee.
100% Money-Back Guarantee
If delivery fails due to our error, you receive a full refund within 24 hours.
Am I Eligible?
Select your situation to check eligibility
Eligible for Refund
Not Eligible for Refund
Important: Always verify phone numbers before completing your purchase. Once credit is delivered, transactions cannot be reversed.
Refund Process
How we handle your refund request
01
Submit Request
Contact support with order details
Instant
02
Review
Team verifies your request
2-4 hours
03
Decision
Receive email notification
Within 24h
04
Refund Issued
Money returned to original method
1-2 days
Processing Timeframes
Review Time
Initial request review
2-4h
Approval Decision
Final decision made
24h
Refund Processing
Money sent to payment method
1-2 days
Card Refunds
5-7 business days to appear in your account
Digital Wallets
2-3 business days (Apple Pay, Google Pay)
Need to Request a Refund?
Our support team is here to help 24/7